As part of our SECOPS services, we offer three tiered SECOPS packages specifically tailored to the diverse security requirements of SMEs. The packages vary in scope, depth of monitoring, and response capabilities—ranging from basic transparency and alerting in SECOPS Essential, to active threat detection and coordinated incident response in SECOPS Professional, through to 24/7 SOC operations, threat hunting, and SLA-driven governance in SECOPS Enterprise.
This allows companies to choose the package that fits their security needs and company size exactly—flexible, scalable, and with clear services that are transparent at all times.
SECOPS Essential
Transparency & Alerting
CHF 250.– / Month
For small and medium-sized enterprises seeking professional IT security for the first time. Centralized log monitoring, security alerts, basic reporting, and standard use cases—for transparency and rapid alerting.
SECOPS Professional
Active Detection & Analysis
CHF 350.– / Month
For companies with increased security requirements who want to actively detect threats. Proactive analysis, correlation, incident handling, regular reports, and coordinated response—for active threat detection and rapid processing.
SECOPS Enterprise
24/7 Security Operations
CHF 660.– / Month
For large companies and critical infrastructures that require maximum protection and 24/7 availability. 24/7 SOC, full incident response, threat hunting, SLA governance, and active incident management—for maximum security around the clock.
SECOPS Essential provides a clearly structured entry into professional IT security monitoring. The package includes security monitoring, centralized log monitoring, security alerts for safety-related events, and easy-to-understand basic reporting that provides an overview of detected incidents, trends, and anomalies in your IT environment. All processes are standardized and designed for efficient operation, ensuring you have transparency regarding your security posture at all times.
With SECOPS Essential, security events are detected early and reported in a standardized manner. Event logging is performed independently by tozzo gruppe AG, allowing you to track which incidents have occurred at any time. Alerting is structured so that critical events can be quickly identified and prioritized—without the need for an internal security team.
Severity 1 (Critical, system failure): Response time 4h, Workaround 12h, Resolution 48h
Severity 2 (High, serious failure): Response time 8h, Workaround 24h, Resolution 72h
Severity 3 (Medium, limited functionality): Response time 24h, Workaround 72h, Resolution 5 business days
Severity 4 (Low, cosmetic / Info request): Response time 48h, Workaround 5 business days, Resolution 10 business days
Support Hours: Mon-Fri 09:00–17:00
SECOPS Essential is aimed at small and medium-sized enterprises that want to systematically improve their IT security without building complex security structures. The service is particularly suitable for organizations with limited internal IT resources that require transparency regarding security events and want to establish initial protective measures at a professional level.
With SECOPS Essential, you gain a clear overview of your IT security, receive early notifications about potential security incidents, and can efficiently assess and prioritize risks—all without additional internal effort or a dedicated security team.
SECOPS Professional builds upon the services of SECOPS Essential, expanding the scope to include active threat detection, proactive analysis, and data correlation. Additionally, the package includes incident handling, coordinated response processes, and regular, detailed reports that provide deeper insights into threat landscapes, security incidents, and developments within your IT environment.
This service enables the active assessment of security events and a coordinated incident response. Security incidents are analyzed, prioritized, and addressed in a targeted manner, allowing risks to be identified and minimized more quickly. While a 24/7 SOC is not included, you benefit from enhanced monitoring and analysis capabilities that go beyond basic alerting.
Severity 1 (Critical, system failure): Response time max. 2h, Workaround max. 4h, Resolution max. 8h
Severity 2 (High, serious failure): Response time max. 4h, Workaround max. 8h, Resolution max. 12h
Severity 3 (Medium, limited functionality): Response time max. 8h, Workaround max. 12h, Resolution max. 5 business days
Severity 4 (Low, cosmetic / Info request): Response time max. 12h, Workaround max. 24h, Resolution max. 5 business days
Support Hours: Mon–Fri 08:00–17:00
SECOPS Professional is aimed at SMEs and mid-sized companies with increased security requirements. The service is particularly suitable for organizations with more complex IT structures, hybrid or cloud-based environments, as well as heightened demands for stability, security, and traceability.
With SECOPS Professional, you receive sound decision-making support, proactive security measures, and a coordinated response to incidents. This sustainably reduces risks and elevates IT security to a higher level—all without the need for an internal security team.
SECOPS Enterprise builds upon the services of SECOPS Professional to provide comprehensive, enterprise-level security operations. This includes 24/7 security monitoring, full SOC operations, real-time incident response, targeted threat hunting, and clearly defined SLAs and governance structures. Security incidents are continuously monitored, prioritized, and actively managed, ensuring the highest security standards around the clock.
With SECOPS Enterprise, companies receive a full-fledged Security Operations Center as a service. Threats are proactively detected, analyzed, and addressed immediately. Permanent monitoring, active intervention during security incidents, and structured escalation processes ensure maximum operational security and risk minimization—without the need to build an internal SOC.
Severity 1 (Critical, system failure): Response time max. 1h, Workaround max. 2h, Resolution max. 4h
Severity 2 (High, serious failure): Response time max. 2h, Workaround max. 4h, Resolution max. 8h
Severity 3 (Medium, limited functionality): Response time max. 4h, Workaround max. 12h, Resolution max. 12h
Severity 4 (Low, cosmetic / Info request): Response time max. 12h, Workaround max. 24h, Resolution max. 2 business days
Support Hours: Mon–Fri 07:00–18:00
SECOPS Enterprise is aimed at large companies and critical infrastructures with maximum security requirements. It is ideal for organizations that protect business-critical systems, require fast response times, and expect clear governance structures.
With SECOPS Enterprise, companies benefit from maximum transparency, comprehensive security, and professional security operations—without the high overhead and costs of maintaining an internal SOC.
SECOPS Essential | SECOPS Professional | SECOPS Enterprise
Continuous monitoring of security-related events in your IT environment. Logs and events from systems, networks, servers, cloud services, and endpoints are centrally collected, analyzed, and checked for anomalies. The goal is the early detection of attacks, misconfigurations, and security-critical deviations.
SECOPS Essential | SECOPS Professional | SECOPS Enterprise
Structured and easy-to-understand reporting on detected security events, trends, and current security status. These reports provide transparency regarding incidents, risk assessments, and relevant developments, serving as a basis for decision-making for IT, management, and compliance requirements.
SECOPS Professional | SECOPS Enterprise
Expert analysis, evaluation, and processing of security incidents. Detected incidents are classified, prioritized, and technically categorized. The goal is to limit impact, identify root causes, and ensure structured handling according to defined processes.
SECOPS Professional | SECOPS Enterprise
Targeted alignment and coordination of all necessary measures during security incidents. This includes escalation, communication, coordination with internal IT teams or external partners, and managing the next steps. This ensures a controlled and efficient response to security events.
SECOPS Enterprise
Round-the-clock operation of a Security Operations Center (SOC). Security events are monitored, analyzed, and—if necessary—immediately processed 24 hours a day, 7 days a week. This enables continuous security monitoring regardless of business hours or time zones.
SECOPS Enterprise
Active and targeted searching for unknown or hidden threats in the IT environment. Instead of just reacting to alerts, systems are proactively analyzed to detect advanced attacks, persistent threats, or subtle compromises at an early stage.
SECOPS Enterprise
Clear definition of service levels, response times, responsibilities, and escalation paths. Governance structures ensure transparency, traceability, and accountability in security operations. SLAs ensure that security services are measurable, predictable, and aligned with business requirements.
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