As part of our INFRA services, we offer three-tiered INFRA packages specifically tailored to the diverse IT operational requirements of SMEs. The packages vary in scope, depth of system management, and support levels—ranging from basic monitoring and maintenance in INFRA Essential, to proactive performance management and enhanced infrastructure support in INFRA Professional, through to comprehensive full-service operations including cloud governance, strategic consulting, and guaranteed SLAs in INFRA Enterprise.
This allows companies to choose the package that fits their IT complexity and company size exactly—flexible, scalable, and with clear operational services that ensure maximum stability.
INFRA Essential
Stable Core Operations
CHF 250.– / Month
For small and medium-sized enterprises that want to operate their IT infrastructure reliably. Centralized monitoring, patch management, and incident handling—for stable systems without an internal IT team.
INFRA Professional
Proactive Operations
CHF 350.– / Month
For companies that want to continuously monitor and optimize their IT systems. Advanced patching strategies, proactive checks, and coordinated change implementation—for a secure and efficient IT infrastructure.
INFRA Enterprise
24/7 Security Operations
CHF 390.– / Month
For companies with critical systems that require maximum stability and governance. Dedicated Service Manager, architecture consulting, and 24/7 incident response—for maximum reliability and efficiency.
INFRA Essential offers a clearly structured entry point into the professional operation and monitoring of your IT infrastructure. The package includes fundamental infrastructure monitoring, patching and core operations, centralized ticket and alert management, as well as reactive incident handling at the 2nd and 3rd-level. All services are standardized and designed for stable, transparent IT operations. The goal is to ensure the availability, transparency, and operational security of your server, network, and cloud infrastructure—without the need for an internal operations team.
With INFRA Essential, central infrastructure components such as servers, virtual machines, network, and cloud services are continuously monitored. Faults, outages, or deviations from normal operation are automatically detected and recorded via a centralized ticketing system. Incidents are analyzed reactively, prioritized, and technically processed (2nd and 3rd-level) to restore operations as quickly as possible. Remote troubleshooting for workstation, server, network, and security components is included in the scope of services, as is the structured documentation of incidents and solutions.
INFRA Essential is based on a clearly defined basic SLA with regulated response times, availability, and escalation paths. Support is provided reactively on-call within the agreed support hours, including escalation management according to the SLA. Coordination with manufacturers and providers is carried out as part of operations, though without separate manufacturer support contracts. Monitoring, alerting, and ticket processing are geared toward efficient and stable daily operations.
INFRA Essential is aimed at small and medium-sized enterprises in Switzerland that want to ensure reliable basic operation of their IT infrastructure without building up their own system administration or complex operational processes. The package is particularly suitable for organizations with manageable IT environments that value stability, transparency, and clearly regulated support.
With INFRA Essential, you ensure that your IT infrastructure is monitored, operated, and professionally managed in the event of faults—as a predictable service without internal operational overhead.
INFRA Professional extends the core operations of INFRA Essential with proactive infrastructure services designed for efficiency and stability. The package includes shorter response times, prioritized ticket handling, proactive health checks for servers and networks, standard changes, and advanced monitoring, trend, and capacity analyses. Regular reporting and optimization recommendations ensure continuous improvement and predictable IT performance.
In addition to the services in the Essential package, INFRA Professional actively monitors and analyzes servers, virtual machines, network, and cloud infrastructure. Incidents are handled with priority, and direct access to 3rd-level support and enhanced escalation management enables rapid problem resolution. Remote troubleshooting, user onboarding/offboarding, advanced patch management, and application deployment ensure smooth workflows across all areas.
Standard changes are planned, implemented, and documented, including rollback strategies. Proactive health checks for servers and networks identify bottlenecks early on. Performance optimizations, patching strategies, network and Wi-Fi optimizations, and expanded network documentation ensure a stable and modern IT environment. Security reviews, firewall and VPN audits, and system hardening according to best practices further increase resilience.
Advanced monitoring thresholds, trend and capacity analyses, and monthly service reports provide meaningful performance indicators. Regular service review meetings, technical consulting, roadmap recommendations, and the alignment of IT operations with further development ensure that infrastructure measures are strategically coordinated and continuously optimized. In this way, Swiss SMEs benefit from predictable performance, higher availability, and long-term IT stability.
INFRA Enterprise builds upon INFRA Professional to offer comprehensive, strategically aligned infrastructure services for complex corporate environments. The package includes 24/7 support, a dedicated Service Manager, Major Incident Management, architecture consulting, and multi-vendor management. Enterprise monitoring with defined KPIs and SLAs ensures maximum transparency, predictable performance, and optimized IT resource utilization.
All infrastructure components—servers, networks, cloud services, and endpoints—are monitored around the clock. Incidents are escalated directly to 3rd-level support, and critical outages are managed with crisis management and coordination outside of business hours. Proactive health checks, performance optimizations, patch management, and lifecycle management ensure maximum availability and stability.
INFRA Enterprise supports companies in the strategic development of their IT architecture, technology decisions, and transformation projects. Complex changes, major changes, and technical project coordination—including support from a Change Advisory Board (CAB)—are implemented professionally. Network architectures are optimized, segmentations are implemented, WAN/SD-WAN environments are improved, and high-availability concepts are realized.
A dedicated Service Manager, executive service reviews, SLA and contract controlling, and multi-vendor coordination guarantee transparency and traceability. Full documentation, architecture diagrams, audit support, and compliance services ensure that regulatory requirements are met. Optional security services such as SOC, MDR, penetration testing, forensics, and legal support round out the Enterprise package for maximum security and strategic IT management.
INFRA Essential | INFRA Professional | INFRA Enterprise
Continuous monitoring of central IT infrastructure such as servers, virtual machines, network components, cloud services, and core services. System health, availability, and utilization are constantly checked to detect malfunctions, bottlenecks, or outages early and ensure the stability of IT operations.
INFRA Essential | INFRA Professional | INFRA Enterprise
Regular operation and maintenance of the infrastructure, including patch management for server operating systems and basic system services. The goal is a stable, secure, and up-to-date operational state of the IT systems as the foundation for reliable business operations.
INFRA Essential | INFRA Professional | INFRA Enterprise
Analysis, classification, and processing of technical malfunctions and operational events. Incidents are prioritized, technically categorized, and handled according to defined processes to minimize impact on operations and ensure rapid recovery.
INFRA Essential | INFRA Professional | INFRA Enterprise
Centralized recording, tracking, and documentation of all malfunctions, inquiries, and operational tasks. The ticketing system ensures transparency, clear responsibilities, and structured processing of all IT-relevant topics in daily operations.
INFRA Professional | INFRA Enterprise
Preferred processing of incidents and service requests according to agreed SLA priorities. Critical malfunctions are analyzed and handled faster to reduce downtime and quickly restore the stability of business-critical systems.
INFRA Professional | INFRA Enterprise
Regular proactive verification of the system health of servers, networks, and platforms. Performance, capacity, and configurations are evaluated to identify risks, creeping problems, or potential for optimization early on.
INFRA Professional | INFRA Enterprise
Planning, implementation, and documentation of predefined standard changes during ongoing operations. This includes, for example, configuration adjustments, updates, or minor enhancements that are carried out in a controlled manner without project-level complexity.
INFRA Professional | INFRA Enterprise
Structured reporting on operational KPIs, incidents, trends, and system health. These evaluations create transparency regarding IT quality, highlight optimization potential, and serve as a basis for decision-making for both IT and management.
INFRA Enterprise
Round-the-clock support availability for critical incidents and operational disruptions. Qualified support is available even outside of business hours to promptly handle outages or emergencies and limit risks.
INFRA Enterprise
Central control and coordination of all operational services through a fixed service contact. Service Management ensures that services are measured, steered, and continuously improved, and delivered as a reliable IT operational service.
INFRA Enterprise
Technical consulting for the further development of the IT infrastructure and system architecture. The goal is a future-proof, scalable, and maintainable infrastructure that takes business requirements, risks, and technological developments into account.
INFRA Enterprise
Definition, measurement, and monitoring of key performance indicators and service levels. KPIs and SLAs provide transparency, commitment, and traceability in IT operations and ensure that services are aligned with business objectives.
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